Service Coordination


From the Collaborative of The Finger Lakes

"Service Coordination is a service that assists individuals with developmental disabilities to choose and realize their goals of where and how they learn, live, work and play. This is accomplished through a continuous process of identifying, obtaining, monitoring and evaluating programs and services that promote individualization, independence, integration & productivity and assist individuals with developmental disabilities in achieving their goals."


Our Service Coordinators are...

• creative and imaginative
• good listeners
• open to change
• comfortable with a person centered approach
• able to negotiate "the system"
• advocates
• proactive and resourceful
• patient
• flexible
• able to evaluate and assess
• reliable
• honest
• positive thinkers
• responsive to individuals with disabilities and their families
• trained in basic and advanced service coordination practices
• knowledgeable of the various programs for individuals with developmental disabilities
• kept abreast of changes in service systems that may affect the services individuals are eligible to receive


Our Service Coordinators will...

• meet with you and your family evenings or weekends in your home
• include you in all aspects of planning services to meet your wants and needs
• ensure that service providers you have chosen to use deliver the services that you've asked to receive
• work with service providers to ensure you are able to access to the community and are included in community events
• include your family and advocate in conversations and decisions regarding service plan development
• assist you in resolving problems with service providers - or changing service providers if problems can't be solved
• assist you in obtaining and maintaining all entitlements
• accompany you on appointments to medical or other service providers
• assist you in obtaining transportation


The Collaborative of The Finger Lakes

Is comprised of the 9 Chapters of NYSARC Inc. which serve an 10 County region from Orleans County to Chemung County. This is the same region served by the Finger Lakes Developmental Disabilities Service Office. The Collaborative was formed to look at the delivery of services to individuals with developmental disabilities and their families in the 11 county region. The hope is that through cooperative efforts and efficiencies of the members of the collaborative, money can be saved and returned to "the system" in order to provide more services to individuals and their families.

You Can Reach Us by...

Chemung ARC; (607) 734-6151; 711 Sullivan Street, Elmira, NY 14902

Genesee County ARC; (585)343-1123; 64 Walnut Street P.O. Box 988 Batavia, New York 14021-0988

The Arc of Monroe County; (716) 271-0660; 1000 Elmwood Avenue, Rochester, NY 14620

Ontario ARC; (716) 394-7500; 3891 County Road 46, Canandaigua, NY 14424

The Arc of Orleans County; (716) 589-5516; 122 Caroline Street, Box 439, Albion, NY 14411

Seneca/Cayuga ARC; (315) 539-5067; 1083 Waterloo-Geneva Road, Waterloo, NY 13165

Steuben Arc; (607) 776-4146; 6838 Industrial Park Road, Bath, NY 14810

Wayne ARC; (315) 331-7741; 150 VanBuren Street, Newark, NY 14513

Yates ARC; (315) 536-7447; 235 North Avenue, Penn Yan, NY 14527

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